Video Remote Interpretation (VRI) has quickly become one of the most powerful tools for breaking down language barriers in real-time.
Whether you’re in a hospital, courtroom, business meeting, or classroom, VRI allows you to instantly connect with professional interpreters through a video platform.
But like any technology, VRI isn’t perfect. Sometimes things don’t run as smoothly as we’d like, and technical hiccups can make communication harder instead of easier. Luckily, most of these issues are common, easy to recognize, and often just as easy to fix.
As a Language Service Provider (LSP), we have our own easy-to-use app for our clients. But, if you want to go it alone, here’s a quick breakdown of the most common VRI technical issues you’ll face, and simple solutions to minimize them.
A weak or unstable internet connection is the number one culprit for dropped calls, frozen video, or lagging audio during a VRI session.
Since VRI relies on high-quality streaming, even a small dip in connectivity can disrupt communication.
This is when you can’t hear the interpreter, or they can’t hear you. Audio glitches are frustrating because clear sound is critical for interpretation.
Problems often include echo, static, low volume, or complete silence.
Sometimes the interpreter’s video will freeze mid-sentence or become too pixelated to see facial expressions clearly. Since nonverbal cues are so important in interpretation, this can be a big problem.
Perhaps you’re ready for the session, but the platform won’t load, or you can’t log in. Sometimes, firewalls, outdated software, or browser issues cause these roadblocks.
Not all devices work perfectly with VRI. A tablet may handle video differently than a desktop, and older smartphones may struggle to keep up with high-definition video calls.
If your camera won’t turn on, or the interpreter can’t see you clearly, it may be that the wrong camera is selected, or it’s simply covered by a lens cap or sticky note (yes, this happens).
Every VRI platform has its quirks. Maybe the app crashes when you share a screen or certain features don’t work on mobile devices.
Technology can be unpredictable, but being prepared makes all the difference. Most VRI issues come down to internet, audio, or video problems, and the fixes are usually quick once you know what to check.
The best strategy is to test your setup before an important session, have a backup plan in case things go wrong, and stay calm if issues pop up. Remember, the interpreter wants communication to succeed just as much as you do.
With a little preparation and a few simple troubleshooting tricks, you can make sure your VRI sessions stay smooth, efficient, and stress-free.
Are you looking at using VRI? Do you need some more bespoke help? If so, we’d love to talk to you. Consultations are free and there’s no obligation.
You’re in safe hands with us as we’re ISO 17100 and ISO 9001 compliant, have over twenty years of professional translation experience, and have earned the trust of organizations around the world.