Meet the Team

Jonathan Smith joined LinguaLinx in 2005. Over the last fifteen years he has overseen the installation and maintenance of our Information Technology infrastructure including server technology, desktop hardware and applications as well as telecommunications. He has taken an active role in managing the day-to-day operations at LinguaLinx since 2013. In January 2015, Jonathan was promoted to Chief Operating Officer with an eye on the growth and direction of the company. IT continues to be a passion of his, both inside and outside of work. Jonathan might have a "Man of Mystery" persona about the office, but he is definitely the most "fit" member of the management team! (Fitness is a big hobby and part of his life.)

Charlotte wants job candidates to know, it's not a requirement to speak multiple languages to succeed at a language service provider. Before leading recruitment, on-boarding and employee relations for LinguaLinx, she worked in the legal field, and for a variety of large and small companies in the private and public sector. She holds a bachelor's in political science with a minor in business administration from the University of Albany. She's always wearing great shoes, whether she's at work or in the kitchen cooking (and sometimes burning) new recipes.

Andres is a seasoned localization manager with over a decade of experience. With a background as a software developer, he brings a unique perspective to his role, constantly seeking ways to optimize processes, accelerate timelines, and deliver exceptional results. Prior to joining LinguaLinx in 2020 as Head of Localization, Andres held various key positions at leading Localization Service Providers, including Test Lead, Project Manager, Program Manager, and Program Director. In these roles, he successfully managed Fortune 100 accounts and programs, overseeing international teams of over 100 individuals and thousands of suppliers. Andres takes pride in his ability to drive change management solutions, streamline processes, and implement cutting-edge technology for automation. He fosters an environment where every team member feels motivated and engaged. Beyond work, Andres finds joy in spending quality time with his family, immersing himself in books, engaging in soccer matches, and pushing his limits with weightlifting.

Gloriana has been in the language service industry for over 7 years. Before joining LinguaLinx in December 2022, she held various positions including Project Manager, Senior Project Manager, and Global Team Lead at one of the largest Localization Services Companies. As part of the LinguaLinx team, Gloriana collaborates closely with our Head of Localization, overseeing our production team and implementing initiatives to enhance our processes. With her exceptional people management, process simplification, and time management skills, she brings valuable expertise to the table. Gloriana's contagious enthusiasm for tackling new challenges and her ability to inspire the team enables us to achieve our company goals and drive success.

With a master's degree in history and a BA in Education, the leap to a professional accounting career was a surprise even to Sara—but she is happy every day she took the chance to leap. Her interest in world cultures and languages led her to apply as a billing clerk initially with LinguaLinx back in 2012. Over the course of her years with the company, she completed continuing education and professional development courses to match her credentials to her updated career choice and rose to her current position. Her obsessive attention to detail and ability to memorize (think history tests) has served her well in her role. She spends her free time micromanaging her family with the precision she uses at work—and finds time to relax at the beach several times a year to reset her mental spreadsheets.

For more than a decade, Jenn has been helping people and organizations communicate effectively by teaching them the benefits of using a language service provider. She's on a mission to inform others that going by what "Google translation says," can result in misunderstandings or misinterpretation because it's been translated by a machine. Long before online dating was cool, Jenn met her husband in a chatroom 20 years ago. They enjoy spending time outdoors with their son, which gave her an opportunity for a chance meeting with Willie Geist of the "Today Show."

With almost a decade of Translation Services under her belt, our Client Relations Manager, Kayleigh Gratton, not only talks the talk, but walks the walk. Kayleigh leads the team of Client Relations Executives with tactful, knowledge-based problem solving and solutions expertise. Like her favorite animal the giraffe, she is always willing to stick her neck out for her clients and team members, never losing her cool when tight schedules and tricky projects arise. When asked what she wishes her superpower could be, she says she'd like to fly like bird, but as far as we're concerned, she's already soaring. When she's not flying high here at work you can find her with her son enjoying all the seasonal fun Upstate NY has to offer, kicking up her heels with friends at a country music festival or curled up on the couch with a hot cup of coffee and a favorite true crime TV show.

Andrew's priority is providing clients with an opportunity to live their best life, regardless of the language they are most comfortable speaking or where they are located. As a speaker of six languages (English, Arabic, Serbo-Croatian, Spanish, French, American Sign Language), Andrew has spent his entire professional career in the language service industry. With a bachelor's degree in Middle Eastern and Islamic Studies, he understands the importance of translation and localization. In his spare time, he is a hobby farmer and is cultivating a mini fruit orchard with blue plum, apple and fig trees.

Morgan thrives on changing people's lives. Through the hiring process, where she gets to know applicants from their first interview, Morgan follows new employees on through their career at Lingualinx. She joined the company as a student at Siena College where she studied management with a concentration in human resources. Her advice to applicants: "Be yourself in an interview and remember that you're interviewing us as much as we're interviewing you." Morgan counts international travel as one of her favorite activities.

Tiffany once heard a motivational speaker say, "You are the average of the 5 people you spend the most time with,” and she believes the exceptional LinguaLinx team makes the difference for staff and customers. She has a bachelor's in Modern Foreign Languages with a concentration in Spanish and Russian. She also has a master's in Italian and Translation and has put those skills to work in the translation and localization industry for the last decade. Seeing all the natural wonders of the world tops the gym junkie and avid CrossFitter's bucket list.

Mercedes has been working in talent acquisition since the inception of her 8+ year professional career. She has held various roles within vendor relationship management, starting as a Recruiter and progressing to Head of Talent Acquisition, and now oversees the Vendor Management division at LinguaLinx. With a bachelor’s degree in Translation, Mercedes possesses a keen eye for identifying and selecting top language professionals. She prides herself on her ability to balance business needs with maintaining a personal touch in professional relationships, always striving to do what is best for both individuals and the company. Outside of work, Mercedes indulges in her passion for slow traveling while working remotely, allowing her to explore and cross off countries from her list. Currently, she has visited 19 countries and 57 cities.

Federico has been in the language service industry for approximately 5 years. Before joining LinguaLinx in June 2023, he held various positions including Senior Project Manager and Team Lead at one of the largest Localization Services Companies. As a certified PMP and master’s in engineering and project management, Federico is eager to streamline processes, maximize value, and build strong relationships with stakeholders. As a hobby, Federico enjoys challenging activities such as snowboarding, diving, skydiving, bungee jumping, horse riding, among others.

Lucas Novo is a Certified Spanish Interpreter and Translator with over eight years of experience in the localization industry. He began his career as a freelance translator before transitioning to in-house roles in the Production Department. As a Localization Engineer and Project Manager, he developed a strong understanding of workflows and technical processes. Over time, led by his linguistic background, he transitioned into a Quality Management role, leveraging his expertise to refine QA processes, train linguists, and ensure client satisfaction.

As Quality Manager at LinguaLinx, Lucas collaborates closely with project leads and linguists to optimize workflows, track quality trends, and analyze client feedback. He oversees the quality control process, manages reference materials, and addresses any linguistic issues that may arise. His background in both Production and Quality allows him to bridge the gap between technical and linguistic execution.

Jessica joined our team in 2019. She has a Bachelor Degree of Science in Business and Management with an emphasis in Accounting and associate degree in Logistics Management bringing experience and knowledge to our Project Management Team.

After serving for 9 years in the US Air Force and working for NATO for more than 5 years where she grew a love of the different cultures and people around the world. Back then, she knew she wanted a career of sorts within localization to able to work with different nationalities. Jessica has traveled to 21 countries for both business and pleasure and her ultimate dream would be to compete on The Amazing Race.

Brian joined the team in 2018 and brought along a unique set of experiences and skills that span several industries. From mortgage loan origination to owning a small painting company, Brian has worked closely with a diverse set of clients to complete an array of projects. Brian channels his experience and positive attitude to ensure high quality products for our clients and partners. He enjoys hiking local trails, playing golf on the weekends, and is on a never-ending hunt to find the best bagel in town.