Meet the Team

Jonathan Smith joined LinguaLinx in 2005. Over the last fifteen years he has overseen the installation and maintenance of our Information Technology infrastructure including server technology, desktop hardware and applications as well as telecommunications. He has taken an active role in managing the day-to-day operations at LinguaLinx since 2013. In January 2015, Jonathan was promoted to Chief Operating Officer with an eye on the growth and direction of the company. IT continues to be a passion of his, both inside and outside of work. Jonathan might have a "Man of Mystery" persona about the office, but he is definitely the most "fit" member of the management team! (Fitness is a big hobby and part of his life.)

Charlotte is the Chief Administrative Officer at LinguaLinx, where she has been a vital part of the team since 2011. Over the years, she has played a behind-the-scenes role in driving operational efficiency, team alignment, and strategic planning—quietly helping the organization evolve, adapt, and continue to run smoothly. Charlotte thrives on variety and embraces the new challenges each year brings—all while firmly avoiding the spotlight. 

Before LinguaLinx, Charlotte worked in the legal field gaining a wide range of experience in organizations both large and small. She holds a bachelor’s degree in political science with a minor in business administration from the University at Albany. 

She wants every job candidate to know that speaking multiple languages isn’t a requirement to succeed at a language service provider—what matters most is curiosity, adaptability, and a people-first mindset. 

Outside of work, Charlotte finds joy in creativity and connection—whether she’s reading a great book, cooking, hosting family and friends, or enjoying the outdoors.  

Andres is a seasoned localization manager with over 15 years of industry experience. With a background in software development, he brings a unique perspective to his role, constantly seeking ways to optimize processes, accelerate timelines, and leverage AI. Prior to joining LinguaLinx in 2020, Andres held various key positions at leading Localization Service Providers. In these roles, he successfully managed Fortune 100 accounts and programs, overseeing global teams of 100+ individuals and thousands of suppliers. Andres takes pride in his ability to drive change management solutions, streamline processes, and implement cutting-edge technology for automation. He fosters an environment where every team member feels motivated and engaged. Beyond work, Andres finds joy in spending quality time with his family, reading, playing soccer, and lifting weights. 

Gloriana has been in the language service industry for over 9 years. Before joining LinguaLinx in December 2022, she held various positions including Project Manager, Senior Project Manager, and Global Team Lead at one of the largest Localization Services Companies. As part of the LinguaLinx team, Gloriana collaborates closely with our VP of Operations, overseeing our production team and implementing initiatives to enhance our processes. With her exceptional people management, process simplification, and time management skills, she brings valuable expertise to the table. Gloriana's contagious enthusiasm for tackling new challenges and her ability to inspire the team enables us to achieve our company goals and drive success.

With a MA in History and a BA in Education, the original intention was to teach global history. However, her interest in world cultures and languages led her to apply to a local LSP named LinguaLinx in 2012. With the support and encouragement of LinguaLinx, she completed several continuing education and professional development courses to match her credentials to her new passion - accounting. Several years of hands-on experience and challenges met led to her current position. Her obsessive attention to detail and ability to memorize (from her history days) have served her well in her role. She enjoys spending her free time micromanaging her family with the hyper organization she uses at work - and finds time to relax at the beach several times a year to reset her mental spreadsheets. 

For more than a decade, Jenn has been helping people and organizations communicate effectively by teaching them the benefits of using a language service provider. She's on a mission to inform others that going by what "Google translation says," can result in misunderstandings or misinterpretation because it's been translated by a machine. Long before online dating was cool, Jenn met her husband in a chatroom 20 years ago. They enjoy spending time outdoors with their son, which gave her an opportunity for a chance meeting with Willie Geist of the "Today Show."

With almost a decade of Translation Services under her belt, our Client Relations Manager, Kayleigh Gratton, not only talks the talk, but walks the walk. Kayleigh leads the team of Client Relations Executives with tactful, knowledge-based problem solving and solutions expertise. Like her favorite animal the giraffe, she is always willing to stick her neck out for her clients and team members, never losing her cool when tight schedules and tricky projects arise. When asked what she wishes her superpower could be, she says she'd like to fly like bird, but as far as we're concerned, she's already soaring. When she's not flying high here at work you can find her with her son enjoying all the seasonal fun Upstate NY has to offer, kicking up her heels with friends at a country music festival or curled up on the couch with a hot cup of coffee and a favorite true crime TV show.

With nearly 15 years in the language service industry and as a self-professed "life-long learner", Andrew most enjoys combining his experience with the latest technological advancements to create new solutions.  He values how the intersection of language and technology enables more opportunities for everyone to live their best life, regardless of which language they are speaking or where they are located. As a speaker of English, Arabic, Serbo-Croatian, Spanish, French, ASL and with a bachelor's degree in Middle Eastern and Islamic Studies, he lives and appreciates the importance of translation and localization. In his spare time, you can find him making careful selections from his fresh herb garden and his local community farms to feature in his newest cooking recipes. 

Morgan values the human connection at the heart of her role. From the initial interview to long after onboarding, she takes pride in supporting employees throughout their journey at LinguaLinx. Her approach is rooted in genuine engagement—getting to know candidates not just as applicants, but as future colleagues and contributors to the company’s culture. 

She joined LinguaLinx in 2018 while studying at Siena College, where she earned her degree in Management with a concentration in Human Resources. Her academic background, combined with her practical experience, has shaped her thoughtful and people-centered approach to hiring and employee relations. 

Morgan’s advice to candidates: “Be yourself in an interview, and remember—you’re interviewing us just as much as we’re interviewing you.” 

Outside of work, Morgan enjoys traveling and spending quality time with her Shih Tzu, Cannoli, whose personality keeps life lively and entertaining. 

Tiffany once heard a motivational speaker say, "You are the average of the 5 people you spend the most time with,” and she believes the exceptional LinguaLinx team makes the difference for staff and customers. She has a bachelor's in Modern Foreign Languages with a concentration in Spanish and Russian. She also has a master's in Italian and Translation and has put those skills to work in the translation and localization industry for the last decade. Seeing all the natural wonders of the world tops the gym junkie and avid CrossFitter's bucket list.

Mercedes has been working in talent acquisition since the inception of her 8+ year professional career. She has held various roles within vendor relationship management, starting as a Recruiter and progressing to Head of Talent Acquisition, and now oversees the Vendor Management division at LinguaLinx. With a bachelor’s degree in Translation, Mercedes possesses a keen eye for identifying and selecting top language professionals. She prides herself on her ability to balance business needs with maintaining a personal touch in professional relationships, always striving to do what is best for both individuals and the company. Outside of work, Mercedes indulges in her passion for slow traveling while working remotely, allowing her to explore and cross off countries from her list. Currently, she has visited 19 countries and 57 cities.

Federico has been in the language service industry for approximately 7 years. Before joining LinguaLinx in June 2023, he held various positions including Senior Project Manager and Team Lead at one of the largest Localization Services Companies. As a certified PMP and master’s in engineering and project management, Federico is eager to streamline processes, maximize value, and build strong relationships with stakeholders. As a hobby, Federico enjoys outdoor activities such as snowboarding, horse riding, hiking, among others. 

Lucas Novo is a Certified Spanish Interpreter and Translator with over eight years of experience in the localization industry. He began his career as a freelance translator before transitioning to in-house roles in the Production Department. As a Localization Engineer and Project Manager, he developed a strong understanding of workflows and technical processes. Over time, led by his linguistic background, he transitioned into a Quality Management role, leveraging his expertise to refine QA processes, train linguists, and ensure client satisfaction.

As Quality Manager at LinguaLinx, Lucas collaborates closely with project leads and linguists to optimize workflows, track quality trends, and analyze client feedback. He oversees the quality control process, manages reference materials, and addresses any linguistic issues that may arise. His background in both Production and Quality allows him to bridge the gap between technical and linguistic execution.

Jessica joined our team in 2019. She has a Bachelor Degree of Science in Business and Management with an emphasis in Accounting and associate degree in Logistics Management bringing experience and knowledge to our Project Management Team.

After serving for 9 years in the US Air Force and working for NATO for more than 5 years where she grew a love of the different cultures and people around the world. Back then, she knew she wanted a career of sorts within localization to able to work with different nationalities. Jessica has traveled to 21 countries for both business and pleasure and her ultimate dream would be to compete on The Amazing Race.

Brian joined the team in 2018 and brought along a unique set of experiences and skills that span several industries. From mortgage loan origination to owning a small painting company, Brian has worked closely with a diverse set of clients to complete an array of projects. Brian channels his experience and positive attitude to ensure high quality products for our clients and partners. He enjoys hiking local trails, playing golf on the weekends, and is on a never-ending hunt to find the best bagel in town.

Becca is a tenured Client Relationship Manager in the localization industry with over seven years of experience driving client success, managing multilingual projects, and fostering long-term partnerships across global markets in every industry. With a deep understanding of the language services sector, Becca specializes in bridging communication gaps between international clients and localization teams to ensure timely, culturally accurate, and high-quality deliverables. Whether navigating complex localization workflows or advocating for the client’s voice in internal operations, Becca brings a balance of industry insight and interpersonal expertise that consistently delivers results. Outside of her career, Becca is very passionate about participating in outdoor activities like hiking, golfing, walking, and exploring. She loves spending time with her family and friends, and also enjoys traveling, learning about different cultures and people.

Jake is a dedicated member of Business Development team. With over seven years of experience in the localization world, he has a knack for untangling complex challenges and turning them into smart, effective solutions for clients across just about every industry. A true jack of all trades when it comes to localization, Jake loves finding the right-fit strategy—whether it’s for a global brand or a growing startup. Outside the office, you’ll likely find him planning the next travel adventure, enjoying the outdoors, or discovering great local food and drinks. 

As a seasoned Senior Account Manager, Milena Tzankova is passionate about building lasting partnerships and helping clients thrive in a global marketplace. Since 1998, she has brought a client-first mindset to every role; from project coordination to production leadership to account management. Her in-depth industry knowledge and hands-on experience enable her to deliver customized solutions across high-demand sectors including healthcare, life sciences, manufacturing, and corporate services. A native of Bulgaria, Milena holds a B.A. in Italian and International Politics and Economics from Middlebury College. She is fluent in Bulgarian and English, with working knowledge of Italian, and with additional training in Russian. Milena supports clients across the United States, Canada, and globally—wherever her clients need her. 

Paul has spent over a decade helping clients address complex communication needs across the U.S., Canada, and Latin America. With a degree in International Business and a background in managing multicultural teams, he focuses on building strong, trust-based partnerships rooted in collaboration and long-term value.  

His interest in the role of culture across global markets and within organizations informs his leadership approach and client engagement strategy. 

Determined to work smarter not harder, Antony's modus operandi is to facilitate the implementation of core, streamlined and tech-savvy processes; and to think outside the box, ensuring all solutions are scalable and viable. While being open and in control of the situation, Antony is not afraid to touch base regularly with all comers and always shows a willingness to deep dive and piggyback concepts into revolutionary, game-changing paradigm shifts in technology and process management at LinguaLinx!   

Moving the needle is all in a days' work for a Localization Technology Manager, so in his free time, Antony likes nothing better than sipping a cheeky little number from his quintessentially English tea collection while watching exquisite Bolshoi Ballet performances from the Royal London Theatre. Fun fact: Antony once auditioned as a performance artist at his local theatre and was even compared to Nijinsky by the choreographer! Sadly, not the famous dancer, but the racehorse...