Getting Schooled in ISO 17100 Compliance
Todd Green, Communications Manager
It’s September and back to school is in full swing in the Northeast. So in that spirit, we want you to get your #2 pencils ready and take notes on today’s lesson about the importance of ISO 17100 compliance. At LinguaLinx, we pride ourselves on our commitment to providing our clients with high-quality translation services. So we follow the rules and hold our work to the highest certifications and standards, including ISO 17100. But before we get to how we do this, first here’s a little history lesson.
What is ISO 17100? In 2015, the International Organization for Standardization’s Technical Committee (ISO/TC 37) adopted ISO 17100: This standard specifies requirements for all aspects of the translation process directly affecting the quality and delivery of translation services. It includes provisions for translation service providers (that’s us!) concerning the management of core processes, minimum qualification requirements, the availability and management of resources and other actions necessary for the delivery of a quality translation service. This includes applicable specifications that might be set by our clients, our own determined set of specifications (yes, we have a process for this) and any other relevant legislation, industry codes or best-practice guides as necessary. How do we make sure we’re following ISO 17100 guidelines? We use Plunet, an industry-leading project management software, for ISO 17100 purposes. We selected Plunet because it enables us to ensure full ISO 17100 compliance for projects and services such as translation, revision and final verification and release, which are validated by confirming conformance to corresponding work instructions and checklists. With Plunet, we’re able to verify our compliance quickly and easily and keep the process efficient for our clients. Our use of this technology sets us apart from other translation service providers because it assures we follow strict workflows to meet ISO 17100 guidelines for all of our projects. Here’s how Plunet helps us to achieve ISO 17100 compliance: We have automated and standardized processing of requests so there’s no room for errors We’re able to ensure adherence to contractual terms and our clients’ specifications via workflows Gives us the ability to create quotes, orders, projects and tasks and designate projects as ISO 17100 compliant Helps us provide state-of-the-art security of our clients’ information Provides visibility into the entire translation process from start to finish Enhances our collaboration with clients via client review and feedback functionality We want to make sure the translation services we provide are high quality each and every time while adhering to industry standards, certifications and best practices. With Plunet we are providing our clients with an extra level of quality assurance and are always confident we have achieved 100% ISO 17100 compliance. And that is how we stay ahead of the class! For more information about Plunet’s offerings, please visit here.