A Case Study For Appirio


Manufacturing & Engineering

Words Translated per Day


Languages Translated


Documents to be Translated


Number of Linguists Required


2.4 Million Words in 20 Days

This is the story of how LinguaLinx did something that had never been done before: translate 2.4 million words in 20 days. It was a tall order, but it also gave LinguaLinx a chance to strut its stuff. The company showed it had the scope and expertise to pull it off with spectacular success.

Business Challenge

Appirio is a global services provider that offers a portfolio of solutions to help companies throughout their cloud adoption lifecycle. Appirio brings together technology expertise with a deep understanding of the way people work. One of Appirio's Fortune 500 clients was a multinational corporation that wanted 2,000 articles in their database translated into Spanish, German and Brazilian Portuguese. In all, 2.4 million words needed to be translated.

The Scope

The articles contained Product Information, Issue Resolution and FAQs. The multinational corporation uses the cloud-based Salesforce platform to store all of these articles. This makes it possible for call centers to deal with consumer questions or complaints from around the world. The call center would access Salesforce, type in the product name and have the information needed to help the client on how to use the product or resolve their complaint.

Translation projects are nothing new for Das, Appirio's senior technical consultant and senior project manager. But his client's 2.4 million word translation project was no ordinary contract. It had to be completed within 21 days to meet the company's budget deadline.

No translation company in business today had ever translated 2.4 million words in 21 days. Das had another problem. His current translation vendor, based in China, wasn't working out.

"It was difficult to deal with the Chinese vendor," says Das. "They didn't show up at meetings or they weren't prepared. The language barrier was a problem between them and us."

Appirio approached our team because of its reputation for doing more than just translation. LinguaLinx offered what was missing from Appirio's previous translation partner: daily, on-going communication to keep them up to date on the status of the project and excellent project management to make it possible to complete the translation in such a short period of time.

The LinguaLinx team had a better process that is scalable and that’s why we were able to meet the tight deadlines.

Das Appirio

LinguaLinx Staff Tell Their Own Stories

Alan Clifford
Process Optimization Manager

Alan Clifford

Process Optimization Manager

Bringing over 12 years of experience in the localization industry, primarily within the technology sector, Alan arrives at LinguaLinx with a wealth of expertise. He is eager to contribute meaningfully to the company's goals while also nurturing his personal growth journey. Ideas such as implementing new systems, streamlining processes, making improvements, and facilitating work for both internal resources and clients are areas he looks forward to working on. Outside of work, Alan finds joy in sports like football, running, and kayaking.

Andres Ravello Demaria, Head of Localization, Lingualinx
Andres Ravello
Head of Localization
Andres Ravello Demaria, Head of Localization, Lingualinx

Andres Ravello

Head of Localization

Andres is a seasoned localization manager with over a decade of experience. With a background as a software developer, he brings a unique perspective to his role, constantly seeking ways to optimize processes, accelerate timelines, and deliver exceptional results. Prior to joining LinguaLinx in 2020 as Head of Localization, Andres held various key positions at leading Localization Service Providers, including Test Lead, Project Manager, Program Manager, and Program Director. In these roles, he successfully managed Fortune 100 accounts and programs, overseeing international teams of over 100 individuals and thousands of suppliers. Andres takes pride in his ability to drive change management solutions, streamline processes, and implement cutting-edge technology for automation. He fosters an environment where every team member feels motivated and engaged. Beyond work, Andres finds joy in spending quality time with his family, immersing himself in books, engaging in soccer matches, and pushing his limits with weightlifting.

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