MetroPlus Health Plan

A Case Study For MetroPlus Health Plan

Industry/Market

Healthcare

Languages Translated

9+

Employees Affected

527,000

A wholly-owned subsidiary of NYC Health + Hospitals, the largest municipal health system in the United States, MetroPlus is the plan of choice for over half a million New Yorkers. The company's robust network of primary care doctors and specialists includes many independent community providers.

The Scope

Because MetroPlus services residents of New York City, one of the most diverse places on earth, it is crucial that their translation partner be fluent in any language a member or potential member may need. Many of their programs are state or federally funded, meaning they are required to provide materials by a specific date. Accuracy and quick turnaround time are critical to their success, so they've come to rely upon LinguaLinx's exceptional account service, accuracy, flexibility and ability to respond to every request, no matter how last minute.

LinguaLinx Key Deliverables:

Health Plan Materials
Brochures, Flyers and Marketing Collateral
Member Letters and Communications
Braille Transcription
Voiceover

LinguaLinx Staff Tell Their Own Stories

Andres Ravello

Vice President of Operations

Andres is a seasoned localization manager with over 15 years of industry experience. With a background in software development, he brings a unique perspective to his role, constantly seeking ways to optimize processes, accelerate timelines, and leverage AI. Prior to joining LinguaLinx in 2020, Andres held various key positions at leading Localization Service Providers. In these roles, he successfully managed Fortune 100 accounts and programs, overseeing global teams of 100+ individuals and thousands of suppliers. Andres takes pride in his ability to drive change management solutions, streamline processes, and implement cutting-edge technology for automation. He fosters an environment where every team member feels motivated and engaged. Beyond work, Andres finds joy in spending quality time with his family, reading, playing soccer, and lifting weights.

Andrew Slawsky

Team Lead

With nearly 15 years in the language service industry and as a self-professed "life-long learner", Andrew most enjoys combining his experience with the latest technological advancements to create new solutions.  He values how the intersection of language and technology enables more opportunities for everyone to live their best life, regardless of which language they are speaking or where they are located. As a speaker of English, Arabic, Serbo-Croatian, Spanish, French, ASL and with a bachelor's degree in Middle Eastern and Islamic Studies, he lives and appreciates the importance of translation and localization. In his spare time, you can find him making careful selections from his fresh herb garden and his local community farms to feature in his newest cooking recipes.