CSC is a great client to work with. They are always challenging us and testing our capacity. This project was a great example. This project was not quoted. Sreeni approached me with the specifics (files, deadline, and language combination) and said if we could complete this project within the time frame, then it was ours.
Needless to say, we accepted the challenge!
We reached out to dozens of resources within our trusted translator database for their capacity, availability, and qualifications to translate legal documents. We were able to assemble a team of 11 linguists to work on this project.
Eriko took the lead on the production process and did a great job with file management and workflow. Our awesome team of linguists also came through to deliver their files on time. Our project managers all became quality assurance specialists that day, but we were able to get the job done!
Tons of prep! This was definitely an instance where we had to go above and beyond the normal scope of work/workflow to get something done! First, we had to organize the files; there were hundreds of files with many duplicates. I was able to use MemoQ (our translation memory tool) to help organize the files, delete the duplicates, and keep track of which linguists had which files. MemoQ allows us to view files and compare them side-by-side to determine if they are the same document or not.
The documents had to be divided into 11 different batches with word counts ranging from approximately 3,000 words up to 12,300 words. We were also working on another Danish to English project at the same time for CSC, so we really had to reach out to our excellent network of resources.
Personally, I worked extra hours to handle the file management after translation to be ready for quality assurance (QA). Ultimately, Bill, our Manager of Production, reached out to the entire department to help me with the QA to get this job done. It was a real team effort!
